Software Support and Maintenance FAQ

1. Where can I find details of your open source software support services, prices, terms and conditions, etc?

   A new ‘Support’ tab will shortly be appearing in the menu bar at the top of every page. It will lead to a whole new ‘Software Support’ section of the site. The pages in that section will provide increasingly detailed descriptions of our software support services.

   Until recently, most of our open source software support focused on applications or systems that we had a hand in designing, writing, building or integrating, i.e. the support was procured and delivered on largely bespoke terms. In response to the increasing maturity of open source software, we are now being asked to support off-the-shelf packages. Unfortunately, while we have long had the technical skills to provide such support, it is taking more time than we would like to complete the commercial documentation for it.

   If you have such an urgent open source support requirement, please just contact us by phone or email and we’ll explain the details directly. Otherwise, please bear with us and check every now and again for the appearance of the new support section. It won’t be long.

2. Which systems and applications do you currently offer software support for?

   The following list is the minimum set of systems and applications that we began our software support offerings for. It has already been expanded. The new details will be added as soon as we can find time to do so.

   • Web servers and web applications:
     • Apache web server
     • Apache core modules, plus tomcat, mod_php, mod_perl, mod_rewrite, etc.
     • Application Servers, JBoss, WebLogic
     • Content Management Systems (CMS), Applaws, Bricolage, WebGUI, Zope, bespoke
     • Browsers and browser-based applications, Mozilla, Firefox, Internet Explorer, XUL, JavaScript
   • Networking:
     • Samba - SMB/CIFS Windows Networking
     • Bind DNS - Domain Name Server
     • NFS - Unix/Linux Network File System
     • Firewalls - hardware and software
   • Identity and authentication:
     • OpenLDAP and SASL - Identity and Authentication
     • PAM
     • NIS, NIS+
   • RDBMs database servers:
     • MySQL
     • PostgreSQL
   • Mail and Messaging:
     • Sendmail, Postfix and Exim mail servers
     • Cyrus IMAP mailbox management
     • Mail User Agents / Clients (MUAs), Thunderbird, Kmail
     • SpamAssassin - Spam filter
     • ClamAV - Anti-virus filter
   • Groupware, Calendaring and Teamwork
     • SUSE OpenExchange Server
     • Open Groupware
     • Evolution, Mozilla Thunderbird, Mozilla Calendar clients
   • Help desk request tracking
     • RT
   • Desktop and office productivity applications
     • OpenOffice.org
     • Thin clients, xterminals, Linux Terminal Server Project (LTSP)
     • GNOME, KDE
   • Bespoke applications written in these programming languages:
     • C
     • C++
     • Perl
     • PHP
     • Python
     • Java